Seymour-Smith Electric Motor & Pump Service Inc - Burlington, Ontario

Rory Bergin

Brought my Hayward pool pump dual speed there to be repaired $50 to look at it. they said it’s usually the control board and they have used ones there from other repairs. They called me back and said the pump was no good. The control board is not communicating with the pump and the pump is not turning the shaft. when I asked about a used control board, they said they don’t have any but I can pay $480 for a new pump To be installed on my old one. When I declined that option He got really short with me and sounded upset. So when I went to pick it up, it was all in Pieces very possible nut and bolt, gaskets In a box. there was even broken pieces. The fan was taken off and broken. Don’t know why they would have to take that off If it Was a communication issue.oh and shaft actually turns! When I questioned all this, they got really defensive and told me to leave the shop now. I guess it’s easier and more profitable $$$$for them to replace the motor than to actually fix one. I was threaten by one of them as I was leaving.
I am very upset with Them and myself for the whole situation. I have a pump in pieces. Can’t take it anywhere else now. They didn’t have to give it to me in pieces I believe that was done deliberately!
I will not be recommending this place to anyone and actually warning everyone.

Omar H

Chris and Ryan are wonderful professionals very knowledgeable about all things related to motors, pumps, pulleys, bearings and much more. I’ve been using their services for 5+ years and I have no doubts with their suggestions and support! Thank you Seymour Smith’s!

Lain Coulas

I got brushed off! They had the part I needed but I cant rate this highly as a motor repair service as they could NOT repair my motor that had a simple failure.
Not interested in lending any knowledge for my issue with a household motor. I suggested 'its probably a bearing,' and was told with zero consideration 'this is an OEM motor, we can't help.' So I went home to investigate...
After disassembling the motor, and determining the cause was a defective bearing & finding the part number. I called them back and they were happy to sell me the part I needed! Albeit at an inflated cost because I wasn't a trades-person.
This made me chuckle: I can understand charging extra for parts to a lay-person if you offer some added value but this wasn't the case at all!
They DO seem to help if you are cut from a common thread. When I was waiting for my bearing they were quite willing to offer all sorts of good problem solving suggestions to another gentleman who needed a pulley for a fan motor and clearly hadn't a clue about how it was supposed to work... a tradesperson no doubt.

Stephen Grannell

Go here to get you pool pump motor replaced!

Pool pump motor humming and not turning Monday morning. Called to discuss and helpful gentleman suggested it might be the capacitor so I removed and took it in. They quickly tested it and it was OK, so back home to uninstall motor from pump.

New motor with new seals and new impeller installed, new pump seal and bolts supplied too, Back in operation Wednesday afternoon!

Dealt with three different gents there - all super friendly, knowledgeable and helpful.

Highly recommend.

Jessica Roberts

Very helpful! Our pool pump broke down and someone suggested we check this place out, and we were glad we did! Sid advised us they could fix it for us but it would cost us nearly just as much as a new one, and then walked us through installing the new pump on our own to save us the $160 installation fee that pioneer pools had quoted us. They didn’t take any money from us but were extremely helpful! Definitely recommend and will be back anytime we need a motor fixed.

William Green

I met with Rob to get my pool pump repaired. After hooking up the pump he told me it sounded fine and that he would hate to take it all apart and charge me if it was working fine. He suggested to check out our electrical at home first. He even talked to my husband on the phone and gave him suggestions of what he could do. It ended up being an electrical problem at our house. When I offered to give him some money for his troubles he would not take any. I truly appreciate his honesty and would recommend for others to take their repairs to this shop. I will definitely be going back.

Chris Goldie

I'm in the HVACR trade and from my point of view, I'm not going anywhere else in the west side of Ontario for pumps or motors. Sid helped me source a European motor in MM measurements and is reassembling the new motor onto my seal assembly for me because I dont have a press or any tools on site. Nothing but the best from S-SE. If they cant get you the parts you need from in their shop, they will get it for you from a supplier 100%. Most polite people you'll ever meet.

Mike R

I had a pool pump reconditioned here. It legitimately looks and sounds brand spanking new. Way quieter, could not be happier. And the final price came in under the quote! Awesome service.