SERVPRO of West Monroe County -

Robert Farruggia

I found my water heater had broken and leaked throughout my finished basement at 7:30 in the morning. I contacted my insurance company around 9 o’clock and they gave me several phone numbers, including serve pro. I called all three of them and Servpro called me back first They had a manager in the area and he was there by 10:30 AM I had already contracted to have my water heater changed out that morning and the mechanic said he would be done by 1:30 servpro had a team of four professionals at my house by 1:35 PM and they were done ripping up almost 70 yards of carpet and another 450 ft.² of laminate floor and brought in 10 fans and a commercial Grade dehumidifier. By Friday, my basement was completely dry and they picked up the equipment first thing in the morning at my request They were on time, professional, and extremely neat They work directly with my insurance company, and I am very happy to recommend them to family friends and anyone else that needs any type of restoration services. Rob Farruggia Jr.

Kate Reece

The line to my fridge popped in the middle of the night and we came downstairs to a disaster. Justin and Eli and their team were amazing and instantly put me at ease when they arrived. They got right to work and wrapped up way faster than I thought it would take. I couldn’t recommend a better company to trust!

pops Siembor

Gina and her crew were nothing short of amazing. Cleaning every detail throughout our whole house after the furnace decided to blow back and soot cover everything. Thank you Servpro West!

Allison Reece

The employees at Servpro went above and beyond to ensure that we were taken care of. They were friendly, helpful and put our needs first. I highly recommend their services, as they will be first on our list to call in the future.

Johnna Laurro

I used servpro as a moving service and I am so thankful for Josh and Eli who assisted me on my move! They were thoughtful and careful with all my belongings. If you need help with moving, u NEED to use their service. You will not regret it. Thank you!

April Coffey

We had a house fire in September 2023 and it was my first (and hopefully last!) experience ever with any sort of disaster like this to my home. The fire began in our garage and spread through our kitchen and other areas of our home. I didn’t know where to begin with what to do next. Servpro was there with us every step of the way from the day of the fire all the way until the day we moved back into our home.

We first met with Jim and Justin who made sure everything went smoothly with the clean up of our home. They cleared out our belongings as well as cleaning and storing them for us in such a careful and caring way. Right from the start, they were open and honest about timelines and kept me updated on each step that was coming next so I knew what to expect. They gave me a feeling of control back when I felt like I had none and took care of all the details with the insurance company which allowed me to focus on my family and getting back to work. Once the clean up and demo was finished we hired Servpro to restore our home and began working with Mike. Mike and Jim met with me and took the time to listen to my concerns and wishes for my home. I was able to pick out every last detail.

The subcontractors that worked with Servpro were all fantastic as well. They showed so much care for our home, cleaned up after themselves and did such an amazing job! Everyone showed up when they said they would and all of them were so well informed about what was going on which speaks to the great communication they received.

Mike was beyond patient with me throughout the entire process. I had lots of questions and he answered every single one and always returned my calls quickly. I never was left wondering about anything and felt so informed and at ease every step of the way.
I truly could not have gotten through this experience without his expertise and reassurance and our home is beyond beautiful now!! I would give servpro a thousand stars if I could.

Mary Kolokouris

My experience with SERVPRO of West Monroe County was excellent. They were quick and prompt with their service and came out the day of my basement flooding. Justin and his team were extremely thorough in cleaning up the basement and reviewing the process of what needed to be done. SERVPRO also works closely with my insurance company which made everything that much more reassuring for me. I couldn’t recommend SERVPRO more in time of need!!

Mary Fenton

Justin came to our home and was extremely polite, professional and efficient. He assessed and measured the water damage to the kitchen floor and basement and explained all my options. He answered all my questions completely and patiently. I chose mitigation and asked when he could start the work and to my surprise he had a crew here within the hour. They set up the equipment and said they would be back in two days to check the floor. Sure enough in two days Eli, a technician, came bright and early measured the amount of moisture in the floor. Eli was polite, answered all my questions (including what the moisture readings on the meter were before and today). The equipment was doing its job! Half the moisture content. Eli explained that it would be a few more days before it was completely dry. I highly recommend Servpro of Western Monroe!!!